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How do I know it is safe for me to order online?
Security is a priority for us at Coopers of Stortford, and we realise it is a major issue for anyone purchasing on the Internet. At Coopers of Stortford we recognise the need for our customers to know that a website is legitimate and that transactions are secure before making any purchase. To answer these issues, Coopers of Stortford website uses a Digital Certificate from BT TrustWise. Our secure server software encrypts your credit card number using the Digital Certificate from BT TrustWise. The information travels through a secure socket layer (SSL) "pipeline " so it´s transmitted directly from your computer to our secure server. SSL is the industry standard security technology used by Microsoft, Netscape, and leading Internet commerce companies - it´s one of the most advanced security measures available.
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How long will it take for my order to reach me?
Whilst we aim to despatch all goods within 14 days please allow up to 28 days for delivery from point of order. If your order has more than one item they may arrive separately.
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What should I do if my order hasn´t arrived in full after 28 days?
If we are unable to deliver a product within a maximum of 28 days, then you will be notified by email or by post. Fortunately, delays on this scale are rare, but in such cases we will provide you with our best estimate of the delay in delivery. You will also, of course, be given the option to cancel or change your order should you so wish. If we have not notified you and 28 days have elapsed it may be that your item has been lost in transit, in this instance please contact us in order that we may track the parcel with our carriers. Click here for our contact details.
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Do you deliver outside of the UK?
We currently deliver to mainland UK and Northern Ireland only.
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Can I have my order sent to different delivery addresses?
Yes, we can deliver your order to a different address. Clearly state on your order form the delivery address if different from your cards billing address and we will honour your request.
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How do I add a different delivery address?
On the order summary page, you will see the delivery address at the top of the page. Just above the address you will see some blue text, which states "Add a delivery Address HERE". Click on this text and you will be taken to your Address Book page. Towards the bottom left of the page, click the "Add New Address " button. Select your title; enter your first and surnames then your postcode. Click the "continue" button and select the address from the drop down menu and click the "select this address" button. Enter a telephone number on the next screen and click the "Add" button.
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What are your Postage & Packaging costs?
We deliver to addresses in mainland UK and Northern Ireland only. A delivery charge of £3.99 will apply to all orders. An additional £6 delivery charge will be added for bulky/heavy items marked
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How do I return an item?
Full return instructions will be sent with your order. If you are not satisfied with your purchase return the goods to us, undamaged and in the original packaging within 28 days for an exchange or a refund of the item price, however please note we do not pay return postage on unsuitable items. This does not affect your statutory rights. Please return the item via your local Post Office using the cheapest method available, ensuring that you obtain a Certificate of Posting at time of despatch. If the item you wish to return was indicated as bulky/heavy on your original order please contact Customer Services on 01279 757100 for assistance in returning the item. Please return your item to:-
Coopers of Stortford, The Despatch Centre, Haslemere Industrial Estate, Pig Lane, Bishop´s Stortford CM23 3HG
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Special return instruction notes:
Personalised/Personal: Items personalised for you may not be cancelled or refunded. Audio/video recordings or software that you have unsealed and items marked personal (for hygiene reasons), cannot be returned unless faulty. Batteries, Styli and Record Cleaning Kits are not refundable. For safety reasons, if the Generator needs to be returned it must be empty of all petrol. It is illegal for anyone under 18 years of age to purchase any product incorporating a sharp point or blade. Please tick box on the order form to confirm you are over 18 if making such a purchase. For safety reasons, if your petrol generator needs to be returned it must be empty of all petrol.
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How do I cancel my order?
You may cancel your order and receive a full refund for any purchase made via any method, telephone, catalogue, newspaper or Internet anytime from the date you placed your order until seven working days after the day the goods were delivered. If you choose to cancel your order you must notify us in writing either by letter or email cancellation@coopersofstortford.co.uk. If your order has already been despatched by the time you cancel the order you will be required to return the item(s) and to pay the carriage cost of the return.
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What forms of payment do you accept online?
We currently accept MAESTRO, SOLO, SWITCH, VISA and MASTERCARD
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Is online payment the only way to pay?
If you prefer, you can also place an order by any of the following methods: By Phone-01279 757100 (7days a week, 9am-5.30pm)
You may find it easier if you complete your order form as a handy prompt then read it to us quoting the number on the coupon, alternatively if you print the checkout page please quote INTERNET. Calls may be monitored for training purposes.
By Post If you would like to send your order by post, simply print out your completed order form and send it to the address below. Please include your credit card details, postal order or cheque made payable to Coopers of Stortford and send it to:
Coopers of Stortford (Ref INTERNET) The Despatch Centre Haslemere Industrial Estate Pig Lane Bishop“s Stortford CM23 3HG
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How do I request the latest catalogue from Coopers of Stortford?
To request our latest catalogue click on the "contact us" link found at the bottom of each page and fill out the quick and easy address form, requesting that a catalogue be sent to you.
Terms & Conditions (Part 1)
What are the Coopers of Stortford Terms & Conditions? (Part 1)
1)Any orders placed through the site are processed, subject to there being stock available.
2) All dimensions are approximate.
3) We have made every effort to ensure that all colours are accurately reproduced on our website. However, please bear in mind that your own system may cause variations in colour reproduction.
4)All prices and offers shown are correct at time of ordering. However, you may find a different price should you look on our site at a different time.
5) We reserve the right to adjust the rate of VAT within each price quoted if the rate varies from 17.5%.
6) All orders must be paid for in £ sterling.
7) Coopers of Stortford accept the following credit and debit cards: Visa, MasterCard, Delta, Solo and Switch, subject to verification.
8) When you order by credit card your account is not debited until we have despatched the goods. The name and address on your credit card statement should be the same as the name and address that was registered.
9) Please note that for security reasons, we are obliged to bank all cheques on receipt of order.
10) Please allow 14-28 days for delivery.
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Terms & Conditions (Part 2)
What are the Coopers of Stortford Terms & Conditions? (Part 2)
11) Regrettably, at the present time, we are unable to ship orders to the Channel Isles, Eire or any address outside the UK.
12) The material on this Web Site is the copyright of Coopers of Stortford and may not be reproduced in any form other than to print, or download for personal use, or as indicated elsewhere within this site.
13) The Web Site may not be commercialised in any way. Use other than as set out here could lead to actions for breach of copyright in your jurisdiction and/or the commission of a criminal offence.
14) Coopers of Stortford endeavours to ensure that the information contained on this Web Site is complete or free from error, and expressly disclaims and does not assume any liability to any person for any loss or damage whatsoever caused by errors or omissions in the data or software.
15) Please note that acceptance of your order and the completion of the contract between you and Coopers of Stortford will take place on despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
16) Coopers of Stortford is a trading name of The Enterprise Department Limited. The Despatch Centre, Haslemere Industrial Estate, Pig Lane, Bishop´s Stortford CM23 3HG Vat No. 650062669
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Contact Details
The Enterprise Department Ltd
The Despatch Centre,
Haslemere Industrial Estate,
Pig Lane, Bishop's Stortford.
CM23 3HGVat No. 650062669
Customer Services
01279 757100 (7days a week, 9am-5.30pm)
