Assistant Customer Service Manager

Looking for the next step in your career? Then this could be your opportunity to join a well-established Customer Service Team in the centre of Bishops Stortford.

Serving the over 55's with function led products, knowledgeable, friendly and helpful Customer Service, designing and inventing products offering the best value for money to our Customers. Being the best in everything we do!

The Role

As the Assistant Customer Services Manager you will plan and organise the day to day operation of the call centre and management team. We are seeking candidates who have experience of managing and ensuring departmental administrative tasks are completed accurately within the agreed service levels. In addition to this you will have previous experience of dealing with recruitment, induction, training, capability and disciplinary procedures.  This is an opportunity for an experienced Supervisor, who is looking for their next career move, to join a successful team.

What you will need to succeed

The ideal candidate will be proficient with Microsoft Office, have a well-rounded approach and the ability to problem solve.  You will need to have a professional style of communication across all channels, verbal, email, and in meetings. The successful candidate will possess strong leadership skills and have the ability to motivate and lead the department to improve.

This is a full time, permanent position working 37.5 hours per week Monday to Friday with occasional weekend cover to meet the needs of the business.

What do we offer in return?

A competitive salary with additional bonuses. Statutory holiday rising an additional day for every complete year of service up to a maximum of 33 days inclusive.  50% discount on all products we sell.

For more information or to apply for this position please send a current CV or completed application form to using reference COOPERSWEB in the subject line.