Contacting us

Whether it's a general question or a query about your order, we know how important it is for you to be able to get in touch with us. The reasons for getting in contact are split out below to direct the query to the right place and help us get back to you as quickly as possible.

Use the dropdown on the right-hand side or click the link below which is most appropriate to your enquiry. Simply complete the form with your contact details and submit. We aim to respond to queries within 48 hours however, please allow longer during busy periods.

 

Order

If you need to make an amendment to an order, please click here.

If you would like to cancel an order, please click here.

If there has been an error in despatch such as receiving the wrong item or item(s) missing from your order, please click here.

If you would like to make a claim regarding your order, for such things as broken or damaged goods or postage, in relation to late despatch, please click here.

 

Order Tracking

If your order has still not been delivered and you would like to know the status of it, please click here.

If you would like to make a complaint regarding the courier, please click here.

 

Returns

If a collection was arranged but the item(s) was unsuccessfully collected, please click here.

If you have a query regarding returning a faulty item, please click here.

If you have a query regarding returning an unsuitable item, please click here.

If you would like us to confirm collection with you, please click here.

 

Payments and Refunds

If you have paid by credit/debit card, you will only be charged once an item has been despatched. Orders for multiple items may arrive separately and charges will appear separately in your account. If you have returned a parcel for a refund, please allow up to 14 days for this to be processed.

If you need to chase a pending refund, please click here.

If you would like to dispute a refund, please click here.

 

Customer Account Changes

If you would no longer like to receive our catalogue, please click here.

If you need to change the email address associated with your account, please click here.

If you would no longer like to receive our email newsletter, please click here.

If you need us to update the address details we have for you, please click here.

If you would like to receive our catalogue and join our mailing list, please click here.

 

Website Queries

If you need to amend a discount code on an order, please click here.

If you would like assistance with applying a discount code, please click here.

If you are having trouble resetting your password, please click here.

If you did not receive your order confirmation email and would like us to confirm your order, please click here.

If you are receiving an 'invalid characters' error message somewhere on the site and would like some help, please click here.

If you have a query regarding colour or size choice for a product, please click here.

If a product is showing as out-of-stock and you would like to query this, please click here.

If you have a query regarding items in your basket, such as how to remove them, please click here.

 

Callback

If you would like us to give you a call regarding a faulty product, please click here.

 

Product Information

If you would like more information about a product, please click here.

 

Customer Feedback

If you have a query regarding Trustpilot, please click here.

 

Website Feedback

If you have an idea on how we can improve our website or spot an issue, please click here.

 

Telephone

0330 331 0300 - if you have any questions that you would like to speak with a member of the team about, please give us a call between 10am - 4pm Monday - Friday.

 

Post

If you wish to send your enquiry or order to us via post, please send to the address below. If you are placing an order, simply post your completed order form and enclose your credit card details, postal order or cheque made payable to Coopers of Stortford.

Coopers of Stortford
11 Bridge Street
Bishops Stortford
Herts
CM23 2JU

 

Fax

Enquiries or orders can also be sent by fax. To place an order, please complete the order form, including your credit card details and your telephone number in case of any transmission or legibility problems.

Fax Number – 01279 756595

Send us a message

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Coopers of Stortford
Call us on 0844 482 4409
Calls cost 7 pence per minute plus your telephone company’s network access charge. If you have questions, you can also use our Contact Us section.