We know how important it is for you to be able to contact us, so we've tried to make it as easy as possible. We've given you several options, so you can choose when and how you wish to get in touch.
Contacting us by email:
Please review the query types below and use the link which is most appropriate to your enquiry. It is usual for our help desk to respond to your email queries within 48 hours. However during our busy periods we do ask for up to 5 days to respond.
Click here to email customer services. In stock orders are normally delivered within 5 days using a tracked courier service and items may arrive separately. If you still have not received your full order after this time, please supply the item code and description.
Payments and Refunds:
Click here to contact us regarding payments & refunds. If you have paid by Credit/Debit card we will only charge you once an item has been despatched. If you have ordered more than one item, these may arrive separately and charges will also appear separately on your statement. If you have returned a parcel for a refund, please allow up to 14 days for this to be processed.
Click here to contact us regarding returns. You may return an item within 28 days of receipt for a prompt replacement, exchange or refund. Postal/Delivery charges are not refunded on unsuitable items unless order is cancelled within 7 working days of receipt of goods and returned parcels remain the customer's responsibility until received by us. Please return via the Post Office by the cheapest method available. Please obtain a certificate of posting as proof of return and enclose a note/invoice in the parcel with your details, stating reason for return and whether you require a replacement or refund. If the item you wish to return was indicated as bulky/heavy on your original order please contact Customer Services on 0330 331 0300 for assistance in returning the item. Please send your returns to the following address:
Change of Address:
Click here to contact us about change of address. If you have moved home or we have incorrect details for you, please include both previous and new address details to enable us to update your details.
Click here to contact us regarding a product. If you are seeking further information on a product that is not included in the product description in our catalogue/on our website, please include item code/description along with details of your query.
Remove from Mailing:
Click here to contact us regarding mailing prefrences. Please provide the name and address to be removed from mailing list. As we process our mailings in advance please be aware that you may still receive further catalogues until this request has been processed. We thank you for your understanding.
Click here to contact us about order cancellation. Please note that all orders are passed over to warehouse automatically, in certain circumstances it may not be possible to cancel your order. We will inform you via email if your request has been accepted.
Click here to contact us about our website or to report an issue.
Contact us by Telephone:
Customer Services – 0330 331 0300 If you have any questions about your order, please call this number between the hours of 9am and 5:30pm Monday to Friday.
Contact us by Post:
You may wish to send your enquiry or order to us via the post. In either case, the address is as shown below. If you are placing an order, simply post your completed order form and enclose your credit card details, postal order or cheque made payable to Coopers of Stortford.
Coopers of Stortford
11 Bridge Street
Contact us by Fax:
Enquiries or orders can also be sent by fax. If it is an order that you wish to place, please complete the order form, including your credit card details and your telephone number in case of any transmission or legibility problems.
Fax Number – 01279 756595