Return instructions - for online and mail orders only

You may return an item within 28 days of receipt for a prompt replacement, exchange or refund of the item price. Standard postal/delivery charges will not be refunded on unsuitable items, unless order is cancelled and returned parcels remain the customer's responsibility until received by us. Please return via the Post Office by the cheapest method available. Please obtain a certificate of posting as proof of return and enclose a note/invoice in the parcel with your details, stating reason for return and whether you require a replacement or refund. If the item you wish to return was indicated as bulky/heavy (red lorry item) on your original order please contact Customer Services on 0844 483 4409 for assistance in returning the item. Please send your returns to the following address:

Coopers Of Stortford
Returns Department
Station Road
BD20 6RA

What should I do if my order hasn't arrived in full after 28 days?

If we are unable to despatch your order within a maximum of 28 days from the date of receiving it, you will be notified by email or by post. Fortunately, delays this scale are rare, but in such cases we will provide you with our best estimate of the expected delivery. You will also, of course, be given the option to cancel or change your order should you so wish. If we have not notified you and 28 days have elapsed it may be that your item has been lost in transit, in this instance please contact us in order that we may track the parcel with our carriers. Click here for our contact details.

Cancellation Notice

You may cancel your order and receive a full refund for any purchase up until fourteen working days after the goods have been delivered. If your order has already been despatched by the time you cancel your order you will be required to return the item(s) within another 14 days, from the date of cancellation notice and will be required to pay the carriage costs of the return. Original standard postal/delivery charges will be refunded providing the order is returned in full.

Electrical Goods & Batteries

Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. You can find out more about recycling at

Under the Waste Battery Regulations, Coopers of Stortford are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our store in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at