Placing an order with is easy. Here are the steps you need to follow to place an order:

Find the items you want

First you will need to browse or search for the items you would like to order. Use the "drop down" menu located towards the top of the page to navigate the products in a particular product category. Alternatively, you can carry out a key word search using the search box located below the Coopers of Stortford logo in the top left hand corner of the screen. You can also find the product you want more quickly by searching using the options displayed along the left hand side of the page. When you find an item that interests you, click the title or image of the item to see its product detail page. Here you will find more information about the item.

Add the items to your basket

If you want to order an item from, click the 'Buy Now' button on the product list or product detail page. Once you have added an item to your basket, keep searching or browsing until your basket contains all of the items you want to order. You can access the contents of your Basket at any time by clicking the 'Your Basket' icon at the top of every page of our website.

Proceed to checkout

Take a moment to review all of the items you have placed in your Basket. When you are ready to place an order for everything in your Basket, click the 'Proceed to checkout' button. You will be taken to the first page of the order process.

Sign in & choose a password or Checkout as Guest

Provide an address where you would like to have your order delivered.

Enter a delivery address

Provide an address where you would like to have your order delivered.

Choose a delivery method

All orders default to standard delivery. There is an additional charge for some heavy items, this will be shown in your total if applicable. The delivery charge for your order will be displayed on your delivery and order confirmation page.

Provide payment information

Let us know how you would like to pay for your order. You can pay for your online order using Visa, MasterCard or PayPal. Please note we can only accept cash and cheque payments for purchases made in store. All online orders must be paid for using a credit or debit card. Enter your credit or debit card number without spaces or dashes. If you have a promotion code to apply to the order, e.g. for free delivery if your order qualifies, please enter it in the box provided.

Review & place order

Check the accuracy of all of the information you have provided and make any necessary adjustments. When you are ready, click the ‘Purchase’ button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of despatch of your goods.

Check your order status

You can check the progress of your order by logging in to your account.
If you need help placing an order or have any other questions, please email our Customer Service team or telephone on 0844 482 4409, between 9am - 5:30pm, Monday - Saturday, 10am - 4pm on Sunday)