The material on this website is the copyright of The Enterprise Department Limited and may not be reproduced in any form other than to print, or download for personal use, or as indicated elsewhere within this site. The website may not be commercialised in any way. Use other than as set out here could lead to actions for breach of copyright in your jurisdiction and/or the commission of a criminal offence. The Enterprise Department Limited endeavours to ensure that the information contained on this Web Site is complete or free from error, and expressly disclaims and does not assume any liability to any person for any loss or damage whatsoever caused by errors or omissions in the data or software. Please note that acceptance of your order and the completion of the contract between you and The Enterprise Department Ltd will take place on despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Contact

Our postal address is: 11 Bridge Street, Bishop's Stortford CM23 2JU. Contact us via email at enquiries@coopersofstortford.co.uk or by telephone at 0844 482 4400. Calls cost 7 pence per minute plus your telephone company's network access charge.

Data we collect

The information we learn from customers helps us personalise and continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records, maintain your account with us and display content such as customer wish-lists and reviews. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

What we do with your data

If you do not want to receive e-mail from us, please unsubscribe from our mailing list or opt-out of mailings when creating your account. We may use your address and email to send you our mail order catalogue or emails containing information on new products, special offers and services or upcoming events. If you do not wish to receive such mailings, please either opt-out when creating your account, visit the My Account page, or contact us using the details above. Your phone number will only be used in the event that we need to contact you regarding an order.

3rd Parties

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We occasionally make our mailing list available to other carefully selected organizations whose products and services may be of interest to you. We do not share your email address with other organizations. If you would prefer not to be included in such mailings, please write to the following address:
Coopers of Stortford
11 Bridge Street
Bishop's Stortford
HERTS CM23 2JU

Accessing your data

To view your transaction information (e.g., dates on which you made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number) please sign in to the My Account section of our website.

Security

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that you have provided us when creating your account.  Some of the information you provide may occasionally be transferred outside the European Economic Area, however, we will put in place measures to require that your personal data is kept secure and is only processed strictly in accordance with the terms of this privacy policy.

The Enterprise Department Ltd , 11 Bridge Street, Bishop's Stortford, HERTS, CM23 2JU
Vat No. 650062669

Cookies

What are cookies?
Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details. Using 'cookies' helps us to make our website easier for you to use and helps us to give you a more personalised web experience, such as enabling us to present information about products and promotions which we believe will be of interest to you.

Are cookies safe?
Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.

Can I switch cookies off?
The Coopers of Stortford website uses these cookies to make our website easier to use and to allow us to provide the best possible standard of service. Cookies are an essential part of how our website works, however if you wish to reject our cookies you can configure your browser to do so. If you choose not to consent to the use of cookies your experience of our website will be severely impaired and many important aspects of the site will not work at all for you.

Our use of advertisements

You may see adverts for Coopers of Stortford products on other websites that you visit. We allow other business partners to serve these advertisements on our behalf. All banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We do not provide any personally identifiable customer information to these advertisers or third-party websites.